customer privacy notice

RJK Security Systems Ltd (a company registered in England and Wales with company number 4181946) takes its obligations with regards to data protection seriously. As such, we are providing this notice (“Privacy Notice”) to you so you are provided with information about how RJK Security Systems collects and processes your personal data. Please read this Privacy Notice, as it contains important information that you need to know. 

RJK Security Systems are a specialist contractor and integrator of electronic security systems and Audio-Visual/Smarthome automation.

Why and for what purposes do we need your personal data?

RJK processes your personal data for a number of reasons, including;

· To respond and/or deal with your requests/enquiries 

· To make an appointment with you regarding a visit to your property 

· For internal record keeping

· To provide our products and services to you as requested or agreed

· To help us review and improve the products and services we offer

· To provide you with details of our products and services from time to time, such as relevant offers through direct marketing, including by post, telephone, email or as otherwise agreed with you.

· To communicate with you accordingly, including to support you with specific system support, such as notifying you about changes to our services, any issues with them, and/or to otherwise communicate with you, for example to respond to enquiries from you

· To process and retain personal data relating to your credit/debit card or bank account details and order details, in order for us to complete your order and to deal with any payments, sales proceeds or refunds of payment

· To remind you about important dates, such as service due dates and warranty expiry dates

· To contact you from time to time to ensure your details that are on record are correct and up to date in order to ensure we have your up to date preferences for marketing and contact

· To carry out security checks to protect against fraudulent transactions following any purchase/order you make to prevent and detect criminal activities. For example, we may undertake verification checks to identify any discrepancies with your payment details for fraud prevention and staff training purposes 

Subject to applicable laws, RJK Security Systems may also process Personal Data for other legitimate business purposes including management analysis, audits, financial forecasts, business planning and transactions, ensuring its compliance with applicable laws, regulatory requirements and RJK Security Systems policies, and dealing with complaints, legal claims, record retention obligations and other related administrative activities. RJK Security Systems may also use Personal Data to establish or exercise its legal rights and to comply with law enforcement or other government agency requests or court orders.

What do we collect and process?

In order for RJK Security Systems to provide its services and products to you it is necessary for us to collect, maintain and process personal data about prospective and / or existing customers. “Personal Data” is information which relates to you and (either on its own or in combination with other information RJK Security Systems holds) allows RJK Security Systems to identify an individual prospective and / or existing customer and this enable us to provide our services and products, or details of them, to you.

The Personal Data which we process may include the following;

· Your full name and contact information (address, city, post code, email address and telephone number)

· Your work address and contact details

· Details of your enquiry, interest or preference(s) about our services or products, such as system(s) installs, maintenance contracts and security and/or multiroom products.

· Records of calls, emails, correspondence with you and of visits to your property, in relation to such enquiries and outcome(s). 

· Your image, actions and location if you are recorded on CCTV which we may operate in and around our offices and sites. 

· In the event that you take out maintenance with monitoring, we may take information including your full name, address, contact telephone number and email

· In the event that you have a system installed, we may record what system(s) it is, what brand products were used, product(s) locations and part numbers

· Date of any purchases made by you, including any prices and payment (including bank account, cheques and / or credit and debit card) details

· Date of any refunds issued to you including bank account, cheques and / or credit and debit card details

· With consent, proof of address such as a utility bill or bank statement details.

· Details about any marketing consents and marketing preferences

· Customer feedback and survey results

Personal Data will be collected from you directly. Please note that you are under no obligation to provide RJK Security Systems with your Personal Data, but not providing such data when requested could prevent RJK Security Systems from being able to help you, from providing information or services and /or products to you as requested and from fulfilling your order. 

Who will your personal data be shared with?

Your personal information may be made available to third parties providing relevant services under contract to RJK Security Systems, such as those listed below. These companies may use information on our behalf in accordance with the services we have requested and contract terms imposed. We may also disclose specific information upon lawful request by government authorities, law enforcement and regulatory authorities where required or permitted by law and for tax or other purposes.